Tour Purchase Terms (Public Offer)
Updated:
Tour Purchase Terms 2026
These Terms explain how bookings and payments work on CAJ.UZ, how we confirm services, and how cancellations and refunds are handled. Written for clarity — not legal jargon.
Answer in 15 seconds: Many tours can be purchased online instantly — payment places your order. We then confirm the booking in writing (email/WhatsApp) after checking traveler details and securing services. Cancellations and refunds are handled under our Return Policy.
1) Definitions
- Company / We / Us: PE “Central Asia Journeys”.
- Website: CAJ.UZ and its pages.
- Customer / Payer: the person who places an order and/or makes a payment.
- Traveler: the person participating in the trip (may be different from the payer).
- Services: travel services we provide or coordinate (tours, hotels, transfers, transport, guides, tickets, excursions, meals if included).
- Order: a purchase or booking request submitted on CAJ.UZ (including instant online checkout).
- Confirmed booking: an order we confirm in writing after services are secured and required details are provided.
2) Acceptance of these Terms
By paying for a tour or service on CAJ.UZ (card payment, bank transfer, or another agreed method), you confirm that you have read and accepted these Terms and the Return Policy.
3) Booking and confirmation
Two booking modes on CAJ.UZ
- A) Instant online purchase (Pay now): available on many fixed-date tours and products with online checkout. Your payment places an order immediately. We then confirm the booking in writing (email/WhatsApp) after checking traveler details and securing components.
- B) Request booking (Confirm then pay): used for custom/private tours or services that require manual confirmation. You submit a request, we confirm details and price in writing, and then provide a payment link or invoice.
What “confirmed” means
A booking is considered confirmed when we send written confirmation that services are secured (hotel(s), transport, guide(s), tickets if applicable).
If details are missing or incorrect
Some tours require accurate passport details (and in some cases passport scans) for hotel registration and ticketing. If traveler data is incomplete or incorrect, confirmation may be delayed until corrected. If the booking cannot be confirmed due to missing data or availability changes, we will offer alternatives or handle a refund under the Return Policy.
4) Prices and payments
Prices
- Prices, inclusions, and exclusions are shown on each tour page and/or in your written confirmation.
- Some components (especially tickets) may become non-refundable after issuance or confirmation. If this applies, we disclose it before issuing.
Payment methods
- Online card payment: Visa / Mastercard via CAJ.UZ purchase pages.
- Bank transfer: by invoice / bank details (see “Company details” below).
- Cash: only if confirmed in writing by our team.
When payment happens
- Instant online purchase: full payment is made at checkout to place the order.
- Request booking: payment is made after we confirm details and send a payment link/invoice.
We do not ask customers to share full card details or CVV. For compliance, we may request additional verification only if required.
5) Traveler details and documents
To arrange hotels, tickets, and permits, we may request traveler details (full name, passport data, date of birth, nationality). For ticketing or hotel registration, you may be asked to provide a passport copy in JPG or PDF.
Traveler responsibilities
- Ensure your passport and entry requirements are valid for your trip (including transit rules if applicable).
- Travel insurance is strongly recommended.
- Provide accurate data — ticketing errors caused by incorrect data may be non-refundable.
6) Changes to itinerary and substitutions
We may adjust timing or sequence due to weather, road conditions, transport schedules, site access, or operational constraints. We aim to keep the key program and overall service level.
- Hotels: may be replaced with a similar category when availability changes.
- Transport: vehicle type may change based on group size or road conditions.
- Guides: may be replaced with another qualified guide if needed.
7) Cancellations and refunds
Cancellations and refunds are handled under our Return Policy. It explains deadlines, possible fees, refund processing time, and exceptions (tickets and special offers).
Card refund notes (summary)
- Approved card refunds are returned to the same card.
- In customer cancellations, refunds may be issued minus applicable cancellation fees and bank/processing fees (if applicable).
- For payment compliance, we may request a signed letter from the cardholder (template is on the Return Policy page).
8) Support
If an issue occurs during the tour, please inform your guide or our manager immediately — most problems can be solved quickly on site. For post-trip questions or requests, contact us in writing.
Contacts
- WhatsApp / phone: +998 90 922 30 73
- Email (refunds & service): ud@caj.uz
- Compliance letters (if requested): ad@caj.uz
9) Liability and third‑party providers
We organize and coordinate travel services delivered by third-party providers (hotels, carriers, museums, restaurants, guides). Each provider is responsible for its own service. We support you with coordination and problem-solving as part of trip organization.
- You are responsible for the accuracy of the information you provide (names, passport details, dates).
- You are responsible for personal belongings and for any damages you cause to property.
- We are not liable for disruptions outside reasonable control (weather, government actions, transport delays), but we will assist operationally where possible.
10) Force majeure
Force majeure includes events beyond reasonable control (natural disasters, war, civil unrest, official restrictions, border closures, major transport shutdowns). In such cases, we act in good faith to minimize disruption and handle refunds/credits in line with the Return Policy and supplier constraints.
11) Governing law
- These Terms are governed by the laws of the Republic of Uzbekistan.
- Disputes are subject to the jurisdiction of Uzbekistan courts.
- If translations differ, the English version prevails for interpretation.
12) Company details and bank information
Company: PE “Central Asia Journeys”
Address: Tashkent, Uzbekistan, 62/3 Taraqqiyot St.
TIN: 205202514
Phone: +998 71 236 39 45
WhatsApp: +998 90 922 30 73
Email: cajourneys@gmail.com
Bank transfer details
Beneficiary’s bank: National Bank for foreign economic activity of the Republic of Uzbekistan (Main Operation Branch)
Bank address: Republic of Uzbekistan, Tashkent, Akademik Yahyo Gulomov Street 95
SWIFT: NBFAUZ2X
Beneficiary: Sentral Asia Journeys
Account (UZS): 20208000204357468001
Account (USD): 20208840504357468001
Correspondent banks:
- Bank of New York, N.Y. — 890-0056-576
- Chase Manhattan Bank, N.Y. — 001-1-388352
For cancellations and refunds, follow the steps in Return Policy.
